‘Share your voice’ in our member survey

February 1, 2017

 • BY Ron Holcomb

Take the 2017 survey

Toward the end of February, approximately 2,500 randomly selected Tipmont members will receive a member satisfaction survey in the mail and will ultimately provide the crucial information needed to guide future decisions for your cooperative.

Surveys may either be mailed back using the pre-paid envelope or completed online. The survey should only take 10-12 minutes of your time to complete. Your responses from these completed surveys will provide a representative view of Tipmont’s member satisfaction and needs.

Even if you’re not among those selected, we want every member to provide feedback by taking the survey. Make sure your email address is up-todate in SmartHub so we can notify you when the survey is available online.

What we hope to learn

There are two key topic areas the survey will address. The first is your satisfaction with Tipmont services. The second is to measure your need for and interest in broadband Internet and related services.

As many of you know, we’re currently building a fiber-optic infrastructure around our system to improve electric reliability and operational efficiency. These fiber lines may also serve as a foundation for other services in the future.

When Tipmont surveyed the membership in mid-2015, part of the survey asked whether Tipmont members were interested in purchasing communication services from Tipmont, which means providing internet access to your home. Your favorable response provided enough evidence to support a comprehensive communication services feasibility study. The additional 2017 survey data will help us validate and inform the findings of our study, which will be completed in the coming months.

Though we still have a couple of years before our initial fiber build is complete, we want to better understand the total impact of offering fiber internet to our members before we commit to making any additional investments beyond serving the needs of our electric system. Your thoughts and opinions are the most important component of our analysis efforts and are key to the decision process.

Please complete the survey if you receive one

Thank you in advance for completing the survey if you are randomly selected. Unless you specifically choose to provide your contact information, your responses will remain confidential and will be grouped with the feedback of others. Help us empower our communities by sharing your voice!

Ron Holcomb

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Ron is a 30 year veteran of the electric utility industry with extensive experience in power supply, advanced grid technologies, essential service operations, economic development and value-driven growth initiatives for combined electric and telecommunication utilities. During his career, he has led three utilities as President/CEO and provided management consulting to utilities across the country. Ron joined Tipmont REMC as CEO in summer 2013. He holds a B.S. in Physics from Austin Peay State University and an MBA from Murray State University.
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