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Fiber internet maintenance notification: Thursday, June 27, 2019

June 26, 2019

 • BY Rob Ford

Wintek fiber internet service will perform system maintenance beginning on Wednesday, June 26, 2019 at 11:55 p.m. and lasting for approximately 6 hours. During this time, fiber internet, voice, and video will all experience intermittent service.

Wintek, powered by Tipmont is committed to providing a reliable network for our customers. As a result, we routinely perform preventative maintenance on existing fiber infrastructure. During this time, your service will be intermittent

When: Wednesday, June 26, 2019 at 11:55 p.m. to Thursday, June 27, 2019 at 6 a.m.

How long: 6 hours

What's affected: All Internet access and related services such as VoIP Telephone Service, and Mulberry TV (if subscribed).

While we don’t anticipate your service being out for the entire maintenance window, we schedule six hours to cover any unforeseen issues. An update will be provided when all customer connectivity has been restored. 

Troubleshooting

If you experience service outage outside of the scheduled maintenance window, please follow these steps:

  1. Run a power cycle on your wireless gateway device. To run a power cycle: 
    • Unplug the device.  DO NOT randomly press buttons on your device as this could inadvertently cause your device to revert back to its default factory settings.
    • Wait at least 30 seconds.
    • Plug in the device. It may take the router a few minutes to reconnect.
  2. If you have competed a power cycle and your internet connection is still not working, please call 800-726-3953 and select option #4, Fiber Internet Support.  

We appreciate your understanding and thank you for allowing us to serve you.

Rob Ford

Rob Ford

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Rob Ford is Tipmont and Wintek's communication director, a role he's held since 2015.

Rob has a bachelor's and a master's in Communication from Purdue University. He lives in West Lafayette with his wife and three children and has a life-sized Yoda statue in his office. Away from the office, you’ll find Rob working on his golf swing, jump shot, or hope for a Purdue basketball national title – all futile endeavors.

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